Effective Date: 31st November, 2023
Thank you for choosing My Terra for your shopping needs. We strive to provide you with the best shopping experience, including reliable and efficient shipping services. Please take a moment to review our Shipping Policy.
Shipping Methods:
All orders from My Terra are shipped using Australia Post. We have chosen Australia Post as our trusted shipping partner to ensure safe and timely delivery of your parcels.
Shipping Calculation:
Shipping costs are calculated at the checkout based on the total weight and size of your purchase. Our system will automatically generate the shipping costs as you complete your order, ensuring that you are charged a fair and accurate shipping fee.
Order Processing Time:
Orders placed before 1:00 PM AEST (Australian Eastern Standard Time) on business days will typically be processed and/or printed and shipped within 36 hours. Orders placed after 2:00 PM AEST, on weekends, or during holidays will be processed and/or printed within 48 hours of the next business day.
Shipping and Delivery Times:
The estimated shipping and delivery times may vary depending on your location, but as a general guideline: (Orders requiring specialised printing may take longer to be shipped.)
– Metropolitan areas: 2-5 business days
– Regional areas: 5-12 business days
– Remote areas: 10-18 business days
Please note that unforeseen circumstances, such as extreme weather or postal service disruptions, may affect these delivery times. We strive to provide accurate delivery estimates, and we appreciate your understanding in case of any delays.
Tracking Information:
For your peace of mind, all orders come with tracking numbers. Once your order has been dispatched, we will provide you with a tracking number via email, allowing you to monitor the status and location of your parcel. You can use this tracking information to estimate the delivery date and ensure that you’re available to receive the package.
International Shipping:
At this time, My Terra ships only within Australia. We do not offer international shipping. If you have any questions or concerns regarding this policy, please feel free to contact our customer support team.
Lost or Damaged Shipments:
While we take great care to ensure your order arrives in perfect condition, occasionally, shipments may be lost or damaged during transit. If you receive a damaged parcel or suspect your shipment is lost, please contact us immediately. We will work with Australia Post to resolve the issue and ensure that you receive your order or a refund, as appropriate.
Contact Us:
If you have any questions or concerns about our Shipping Policy or your order, please don’t hesitate to contact our customer support team. You can reach us via email at andreajwarren@onpointphotographicservices.com.au] or by phone at 0428 963646]. We are here to assist you with any inquiries you may have.
Thank you for choosing My Terra, and we look forward to providing you with exceptional products.